Resolving Connectivity Issues with Chaos Group License

If you're experiencing difficulties connecting to the License Server for your Chaos Group product, there are several potential causes to consider. If you opted to disable firewall settings during installation or manually removed the exception later on, this might be the culprit. This issue only affects Windows and macOS installations.

By default, the License Server installer adds a firewall exception to your system's settings. To resolve the problem, follow these steps:

1. Firewall Blocking Connection: A firewall may be preventing the License Server from communicating with your Chaos Group account.

2. No Internet Connection: Your computer may not have an active internet connection.

To troubleshoot the issue, you can refer to the Dongle usage page for more information on this process. If you have a USB dongle attached to your computer with Chaos Group product licenses, you can use it in conjunction with the License Server.

Offline Activation Process

If your machine lacks internet connectivity, follow these steps:

1. Open the License Server web interface page.

2. From the expandable menu of ONLINE LICENSING, navigate to OFFLINE ACTIVATION.

3. Download your activation request file (cert.crs).

4. Use another machine with an active internet connection to log in to my Chaos Group account and press Activate License Server.

5. Name your license server and press NEXT.

6. Upload the activation request file you downloaded earlier and press ACTIVATE.

7. Download your Activation file (cert.crt).

8. On the machine without internet connection, upload your Activation file (cert.crt) and press UPLOAD.

By following these steps, you should be able to successfully activate your License Server site.

Chaos group license